Orders that have been created within a 48 hour period of each other can be combined to save on freight costs. Combining orders can result in the earlier order being delayed so that items from the later order can be added. If you wish to combine a new order with one already placed, please include the Order Confirmation Number for the original order in the Special Instructions field when placing your new order.

Orders created via our website can be arranged to be collected from a selected Whitworths Supermarket, however it is preferred that the order be placed directly with the store you wish to collect the goods from.

Orders need to be forwarded to the selected Whitworths Supermarket, depending on when the order was created, this could take up to 24 - 48 hours. Whitworths Supermarket representatives will not know of the order until it has been forwarded to them.

The person collecting the goods MUST provide payment before the goods can be taken out of the store. Even though credit card details are taken during the creation of the order, the card is not billed as this only occurs when the goods are dispatched by our mail order department.

In most cases our mail order department will fill orders using stock from our Brookvale store (Western Australia orders from our Mosman Park store, Queensland orders from our Breakfast Creek Store, Tasmania orders from our Derwent Park Store), however when required, Mail Order will attempt to fill orders using stock from any one of our other stores located throughout Australia. Depending on stock availability and location, this can take a few days.

We use courier services which provide insurance cover on all orders. This minimises disappointment from damage or lost goods. Our couriers cannot deliver to PO boxes and all goods must be signed for at point of delivery. If your nominated delivery address is unattended at the time of delivery the courier will leave a card in your letterbox, to allow you to arrange for a re-delivery.

Our couriers require a signature as proof of delivery. This is a condition of our terms with the couriers we use. If your nominated delivery address is unattended at the time of delivery the courier will leave a card in your letterbox, to allow you to arrange for a re-delivery. If you are certain your home address will be unattended, we suggest having your order delivered to an alternate address that is attended during normal business hours, such as a business address.

Delivery to countries outside the Asia Pacific Region, such as the United States, is uneconomical. Depending on the goods to be shipped and the final destination, in most cases the freight charges will exceed the value of the goods to be shipped. If however, you have a compelling need to place an order, for example a yacht in transit, you may request a quotation via email and our Mail Order Department will see if the order is feasible.

Our website can only accept credit cards through online orders. If you wish to pay by cheque or direct deposit you need to either phone or fax us your order.
Contact our mail order department:
Phone: (61 2) 9939 1055
Fax: (61 2) 9905 4219 - Download order form

Western Australia Mail Order Customers Only
Phone: (08) 9385 5877
Fax: (08) 9385 5977 - Download order form

Queensland Mail Order Customers Only
Phone: (07) 3256 0311
Fax: (07) 3256 2991 - Download order form

Tasmania Mail Order Customers Only
Phone: (03) 6272 0166
Fax: (03) 6272 0188 - Download order form

We guarantee your complete satisfaction with any product purchased from us. Should any product purchased prove otherwise, simply return it to us within 30 days and we shall replace it, refund your money, or credit your charge card. Because we have no control over the installation and use of electronic and mechanical equipment, these items may be subject to repair only.

Although we regret that we cannot refund or exchange all electronic and mechanical items once they have been installed, we will be more than happy to assist you with warranty and non-warranty repair claims.